FAQ

I. Company & Partnership Basics

1. Q: Are you a factory or trading company?

A: We operate as an BSCI/WARP certified factory with in-house production capabilities, and we have our own import and export team, offering end-to-end services from design to logistics. Zhuji Junhui for import&export and Zhuji City Baifu Garments Co.,Ltd for production base, both belong to the Riyue Group under same owner.

Key advantages include:

  • Small-batch orders (flexible MOQs)
  • Rapid prototyping (3-5 working days)
  • Dedicated QC team.

2. Q: Do you have case studies or audit certifications?

A: We hold BSCI social compliance certification and serve mid-to-high-end apparel brands in Europe and North America. Client confidentiality agreements restrict specific brand disclosures. We also support Warp Cert.

II. Product Specifications

3. Q: What is youradvantages products ?

Outdoor Jacket with 3 layer fabric and tape seam/laser cut workmanship

Down Jacket for high-end brand

Padded Jacket

Softshell Jacket

4. Q: What customization options are available?

A: Services include:

  • OEM: Logo embroidery/printing (MOQ: 300 pcs)
  • ODM: Custom sizing, colors, yarn specifications (MOQ: 300 pcs)

Special treatments: Tape Seam, Lazer cut, waterproof, windproof

5. Q: What size standards do you follow?

A: We adhere to international sizing charts (chest, length, sleeve measurements). Custom sizing for EU/US markets is supported.

 

III. Orders & Logistics

6. Q: What is your Minimum Order Quantity (MOQ)?

A: Standard MOQ: 300 pcs/color. Custom designs: 100 pcs (varies by complexity). Volume discounts apply.

7. Q: What is the production lead time?

A: Standard: 30 days after PP sample confirmed (incl. QC). Peak season bookings require 45-day advance notice.

8. Q: What are your shipping terms and costs?

A: We support FOB, CIF, DDP, with options:

  • Sea freight: 20-35 days
  • Air freight: 3-7 days
  • China-Europe rail: 15-18 days.

Costs are calculated based on volume and destination.

IV. Quality Assurance & After-Sales

9. Q: How do you ensure quality?

A: Our 3-stage QC process includes:

  • Raw material testing (yarn colorfastness, weight)
  • In-process checks (stitch density, seam strength)
  • Final inspection (±0.5cm sizing tolerance, <0.3% defect rate)

10. Q: What if quality issues arise?

A: We offer a “3+30” guarantee:

  • Free replacements for defective items within 3 days of delivery.
  • Bulk dispute resolution within 30 days (requires third-party inspection report).
V. Samples & Payments

11. Q: Do you provide free samples?

A: Standard samples: 1 free piece, freight prepaid by client. Custom samples are charged at cost (deductible from future orders).

12. Q: What payment methods do you accept?

A: T/T (30% deposit + balance), L/C (limited to reputable banks), Western Union. New clients: 50% deposit.